Privacy Policy

Marcopolo Health Tourism Company (MHTC) – Privacy Policy

  1.  Introduction

1.1          We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2          By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

privacy policy
  1. Collecting personal information

2.1          We may collect, store and use the following kinds of personal information:

(a)           Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths;

     (b)        Information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

(c)         Information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details;

 (d)            Any other personal information that you choose to send to us; and

 (e)             Provide details of other personal information collected.

2.2          Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using your personal information

3.1          Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2          We may use your personal information to:

(a)           administer our website and business;

(b)           personalise our website for you;

(c)           enable your use of the services available on our website;

(d)           send you goods purchased through our website;

(e)           supply to you services purchased through our website;

(f)         send statements, invoices and payment reminders to you, and collect payments from you;

(h)           send you email notifications that you have specifically requested;

(i)          send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

 (k)           provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l)            deal with enquiries and complaints made by or about you relating to our website;

(m)          keep our website secure and prevent fraud;

(o)           other uses.

3.3          We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.4          All our website financial transactions are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

4.1          We may disclose your personal information to any of our employees, hospital facilities, providers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2          We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3         We may disclose your personal information:

(a)          to the extent that we are required to do so by law;

(b)          in connection with any ongoing or prospective legal proceedings;

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)          to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)           to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4          Except as provided in this policy, we will not provide your personal information to third parties.

  1.  Retaining personal information

5.1          This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2          we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a)        All payment information and data will be deleted 48 hours after completion of transaction

(b)           All sensitive personal information and data will be deleted 30 days after completion of transaction

5.3          Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:

(a)              to the extent that we are required to do so by law;

(b)           if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)           in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of your personal information

6.1          We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2          We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3          All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4         You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  1.  Amendments

7.1          We may update this policy from time to time by publishing a new version on our website.

7.2          You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3          We may notify you of changes to this policy [by email or through the private messaging system on our website.

  1.  Your rights

8.1        You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)       the payment of a fee ; and

(b)       the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2        We may withhold personal information that you request to the extent permitted by law.

8.3        You may instruct us at any time not to process your personal information for marketing purposes.

8.4        In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8.5      You have the right to access, rectify and delete your personal information at any time.

8.6         You may opt out of receiving marketing materials from us.

  1. Third party websites

9.1        Our website includes hyperlinks to, and details of, third party websites.

9.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

10.1        Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. Cookies

11.1        Our website uses cookies.

11.2        A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.3        The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)           we use session and persistent cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users / for the purposes of marketing, advertising, and optimizing the services we offer our clients;

 If you use our services, you acknowledge and agree to the terms of this policy, as it may be modified from time to time as provided above.

You may exercise any of these rights in writing through email to:  or by letter to our offices at 1st  Fl., No. 1, Mir Emad St., Motahari St., Tehran- IRAN. Please note that, according to the relevant law, you may access your health data only through a doctor appointed by you.

We do not gather record or disclose information about children under the age of 18 without the consent of their parental case of receiving information from a child that we know is under the age of 18, we only use that information to inform the child that we need parental permission.

If you have questions or concerns with reference to our Health Privacy and Confidentiality Statement of our practices, please feel free to contact